Privacy Policy
Last Updated: February 2026
At The Hair Transplant Clinic (THTC), we are committed to protecting your privacy and ensuring that your personal and medical information is handled with the highest level of security and confidentiality. This policy outlines our practices regarding the collection, use, and safeguarding of your data.
1. Core Policy Overview
| Section | Description | Our Commitment |
|---|---|---|
| Identity | The responsible party for your data. | The Hair Transplant Clinic (THTC), located at the Centre of Advanced Medicine. |
| Compliance | Legal frameworks followed. | We strictly adhere to South Africa’s POPI Act (POPIA) and international medical privacy standards. |
| Purpose | Why we collect data. | To provide personalized hair restoration consultations, medical treatments, and ongoing patient care. |
| Confidentiality | Who sees your data. | Your medical records are accessible only to authorized medical personnel directly involved in your treatment. |
2. Data Collection & Usage
| Category | Information We Collect | How We Use It |
|---|---|---|
| Personal Details | Name, contact number, email, and ID/Passport number. | For appointment scheduling, billing, and identity verification within the Day Hospital. |
| Medical History | Past conditions, medications, and hair loss patterns (Norwood Scale). | To determine the safety and feasibility of restorative surgical or medical paths. |
| Visual Evidence | “Before & After” photos and scalp diagnostics. | To track restoration progress. Note: Photos are only used for marketing with your explicit, written consent. |
| Digital Data | IP addresses, cookies, and website interaction. | To improve our website user experience and optimize our service offerings. |
3. Data Sharing & Security
| Subject | Policy Detail |
|---|---|
| Third-Party Sharing | We never sell or rent your personal information. We only share data with medical labs (e.g., for GFC/PRP preparation) or authorized financial providers if requested by you. |
| Storage Security | Data is stored on secure, encrypted servers. Physical files at the Centre of Advanced Medicine are kept in restricted-access medical archives. |
| Data Retention | We retain medical records for the duration required by South African medical law, after which they are securely destroyed or de-identified. |
4. Your Rights (POPIA Compliance)
As a patient of THTC, you have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold about you at any time.
- Right to Correction: You have the right to update or correct any inaccurate personal data.
- Right to Objection: You may object to the processing of your data for marketing purposes.
- Right to Deletion: You may request that we delete your personal data (subject to legal medical retention requirements).
5. Contact Information
If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact our Information Officer:
| Contact Method | Details |
|---|---|
| Address | Centre of Advanced Medicine, Building C, Level 2, Unit C2.10, Waverley, Johannesburg. |
| WhatsApp/Call | 075 0800 800 |
| info@hairtransplantclinic.co.za | |
| Website | www.hairtransplantclinic.co.za |
Disclaimer: This document serves as a general privacy policy. For specific medical consent forms regarding surgical procedures, patients will be provided with detailed Disclosure and Consent documents during their in-person consultation.